"Whenever there's s client event," she explains, "I'm the person who makes sure the nursing professionals, meds, materials and supplies are in all the right places at the right time and in the right quantities. I'm also the 'go-to' person when there are last-minute issues -- that's when I'm most likely to interact directly with our clients. But my real job is to do everything possible to avoid those last-minute panic calls all-together."

When asked to cite the single most important element in successfully completing a corporate event, Elsberry doesn't hesitate. "Enough time," she says emphatically.

"These are complex events with many moving parts. Our internal operations are automated and optimized for efficiency, accuracy and flexibility. When a contract comes in, it is immediately entered into our IT system. Our on-site nursing coordinators... the people who will run the event... are notified and scheduled, work calls to local nursing staff are sent electronically and their acceptances confirmed by phone and email and logged into our system. Quantities of meds and supplies are reserved. The process is largely automated, though we monitor it constantly. All that said, it takes time to get it right and getting it right is what we work so hard to do. Put all this into a short time frame and you're asking for errors and, ultimately, failure."

Like many at HFA / VSA, Elsberry wears many hats. She handles special projects for Founder and CEO Alan Kohll. As National Account Executive, she handles special needs and arrangements for large clients. "How do you put 1,100 11:00 a.m. - 7:00 p.m. workers on five campuses through a seven-hour, multi-site event that starts before their shift and ends in the middle of it?" And she plays competitive tennis. "I play both singles and doubles on a team that competes in a USTA-sanctioned league. We're pretty good and have gone to (REGIONALS TWICE). I'm lucky to be working for a company that supports my competitive athletics, along with the healthy lifestyle activities of lots of our people."

Kim Elsberry: National Account Executive, competitive tennis player and behind-the-scenes administrator extraordinaire'.

Contact Information:
Email: Kim Elsberry
Phone: 888-434-4358 ext.116